FAQs

Welcome to our Frequently Asked Questions Page, we hope you find the answers you are looking for, however if you need further assistance with your enquiry, please contact us by calling 01732 757900 or emailing [email protected]. 

NEW CUSTOMERS

How do I become a customer?
If you would like to become a customer, please fill out in full the form that can be found on our contact-us page. Please allow some time for the team to review and come back to you.

Do you deliver on Sundays?
We deliver every day of the week including on Sundays. If we need to close for any reason we will communicate via our Newsletter and on social media. Please sign up to our Newsletter when you open an account to ensure you receive important updates. Please note, we do limit delivery days for routes that go outside of London and the South-East. Please include any queries you may have in your request to to become a customer.  

Is there a minimum order?
There is no minimum order on our deliveries

Do you charge for delivery?
There is no charge for delivery

EXISTING CUSTOMERS

Do you have an App?
Yes, our App is currently in beta testing. Orders placed through the App will reach us, but please note we're still working on finalising it for general release. Watch out for updates on our App by signing up to our Newsletter or following us via Instagram or Faceboook. 

Can I pay by Direct Debit?
Absolutely, a lot of our customers prefer to pay this way, please use this link to get set up.

How do I register to order online?
To register for online ordering you need to be an existing customer with Albion. If you need to open an account with us, please refer to the question above "How do I become a customer?"

If you are an existing customer, please head over to our New User page and fill out the requested information. Don't forget to sign up for the Newsletter so we can keep you updated with important information.

Why can’t I see my prices?
Prices are only visible once you are signed in to an existing account. If you have more than one account, make sure you select one when you log in, otherwise all products will appear as "Currently Unavailable". If this happens go to My Account > Switch Accounts and choose the account you wish to view.

Can I track my delivery?
Yes, if you are an existing customer, simply log in or sign up to your online user account and head to "Order History". When you select "View Order" you will be taken to a page with a unique link to track your delivery.

I want to change my account details, how do I do this? 
No problem, simply click this link to email us directly, detailing your account number / name and the information you would like to update. Please note:- If you change the email associated with your online account, you can still use your existing password when you sign in. 

How do I sign up to the newsletter? 
It's great if you want to be kept up to date, please follow this link and fill out your first name, last name and email address. It's as simple as that and we will not bombard you with emails...promise!

How do I make a complaint?
We are sorry if you are not happy with our service. To make a complaint, please message us directly via whatsapp on 07719 315 779, email [email protected] or call call 01732 757 900. 

Where do I find allergen information and ingedients?
Allergen information and ingredients can be found on the website when you click on a product and select the drop downs. Our products are updated often, so if you do not see anything yet, please call 01732 757900 or email [email protected] requesting a specification sheet. Thank you for your patience while we get everything up to date.

My delivery instructuions have changed, how do I update them?
Thank you for taking the time to update us, please email [email protected] and we will get the instructions updated.