Customer Service and Order Processing (Weekends)

Who we are and why work for Albion

Albion is a fast growing food wholesaler supplying fresh, frozen and ambient produce to some of the finest chefs across London and the South East. We have a customer base of over 2,000 and a product range of over 4,000, and these numbers are only going to continue growing!

Work life balance is important to us here at Albion and we want you to spend more time at home with your family or doing the things you enjoy, so in addition to 30 days holiday you will also get an additional 22 days off a year worked into your rota, meaning you will work just 208 days in a year but still earn a full-time salary. Sounds too good to be true doesn’t it, but it’s not!

Now we're at our new site you’ll be able to enjoy a better work life balance, a subsidised café, a competitive salary which exceeds the Living Wage, employee discounts, opportunities to develop and learn new things.

Key details about the role

Hours: 16 hours per week - working 8AM-5PM, weekends

Location: Dartford, DA2 6QB

Salary: £9,605

The role and what we’re looking for

The sales team are the first point of contact for our customers via telephone and email. You will be answering calls from our customers enquiring about new products, chasing their deliveries for that day, or reporting any issues.

Some of your key responsibilities include:

- Confident answering calls from customers, and dealing with customer queries

- Taking orders over the phone and via email, inputting them to the ordering system

- Multi-tasking and prioritising workloads efficiently

- Developing knowledge on product details and specifications

- Liaising with our drivers and warehouse team for delivery information

Key Responsibilities:

Previous experience in customer service is desired, but not essential. Full training and support will be provided to the successful applicant.

- Great communication skills with both colleagues and customers

- Computer literate, including Microsoft Packages

- Team player, and able to work independently

- Full one-one training and ongoing support provided

PLEASE SEND YOUR CV TO [email protected]