Sales Support Specialist

We are expanding our Sales Support team who work very closely with our Sales Director and Account Manager and are key in providing an excellent customer experience. 

Working Hours: Monday to Friday, 7am-4pm/8am-5pm

Some of your key responsibilities will include:

• Responding to incoming queries via email
• Supporting the Sales Director and Account Manager with new business enquiries
• Opening of new customer and staff accounts
• Using MS Excel to provide reports and analyse data as required
• Organising dispatch of product samples
• Producing allergen and nutritional reports
• Providing specification sheets to customers
• Investigating repeat customer complaints, identifying and facilitating the best course of action for remedy
• Updating and maintaining our customer database
• Implementing product price changes
• Involvement in future sales planning
• Management of multiple e-procurement software portals - invoicing orders, updating prices and allergy information
• Invoicing orders, maintaining and inputting accurate data

To succeed in this role you will need:

• Previous experience in a customer service/sales environment is desirable, however full training will be provided 
• Excellent computer skills, specifically MS Excel is essential
• Ability to maintain focus, attention to detail and manage workload effectively under pressure
• Strong problem-solving skills and ability to work cohesively with the wider team but with initiative to work solo

What you can expect in return:

• Salary of £26,069 per annum
• Generous annual leave entitlement - 30 days holiday plus an additional 22 days off across the year
• Subsidised staff restaurant
• Discounted staff purchase scheme across over 4,000 products
• Enhanced maternity, paternity and shared parental leave policies
• Cycle to Work salary sacrifice scheme
• Electric Vehicle salary sacrifice scheme
• Employee Assistance Programme (EAP) with regular retail discounts
• Free parking

CLICK HERE to apply for this role!